Being able to make emergency calls is an important yet under-appreciated service. Can’t all phones do this? The calls are free, after all. Not to mention they’re required by the FCC in the U.S., as well as other regulatory bodies around the world. So what’s there to think about?
Let’s say you’re setting up a VoIP-based phone system for your company. First of all, welcome to the future. Secondly, have you made sure that you and your coworkers can make emergency calls from your office? Here are a couple ways to do that:
- Enable emergency calling through your provider, given that they offer the service (which they should).
- Buy and install one (or maybe 100) fixed-line phones for emergencies, preferably red in color and accompanied by handwritten signs that say “Emergency only!” Each month you’ll pay a hefty amount to keep them connected. You’ll also want to clean off the dust from time to time.
- Hope that your mobile phone has reception, enough battery and that responders can figure out where you’re calling from.
- Do nothing and pray that disaster never strikes. This adds a little suspense to daily office life.
Which of these options works best for you? Voxbone introduced emergency service access in 2013, and has since enabled VoIP providers across the globe to keep their callers covered. A recent article in VoIP Review highlights how Voxbone delivers ES access to its customers, allowing their end-users to set up a reliable line to responders–which they’ll hopefully never need to use.
One example of a business that has incorporated Voxbone’s emergency access services to its customer offering is Dialpad. This “desk phone killer” company was featured in a press release that explains how its BYOD (bring your own device) customers stay compliant while cutting the cords of traditional telephony. This means that if Dialpad is your telephony solution, you won’t need to hold on to that pesky emergency phone, and you can move your communications fully into the cloud.
Now, keep in mind that there’s another important requirement to this equation: you’ll need to register your company’s address information and phone numbers with your provider. In the event an emergency call is made, the person on the other end of the line will know exactly who you are and where you’re calling from in order to reduce response times, especially if the callers are unable to speak. It’s an additional peace of mind to know that Voxbone’s network will back you up when disaster strikes. So you can focus on the ways your company will take over the world.
Learn more about how Voxbone enables emergency calling and gives you one less thing to worry about when building your communications infrastructure.
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